MedPhone





CitiPhone Nurse Triage Service

Join the Fastest Growing HIPAA Compliant Nurse Triage Service

Adult and Pediatric Triage Partnering with Adult physcians and pediatricians to provide around-the-clock triage response to their patients. Our nurses are here to deliver quality care to your patients when you aren't available. MedPhone's After-Hours Team of registered nurses are trained specifically in Adult and Pediatric telephone triage and will provide an excellent clinical service and a positive experience for each caller. We Are Here For You!

Reliable and Affordable Triage

MedPhone has perfected delivering reliable and affordable triage services for the pediatric and adult patient community. CitiPhone presently serves physicians, practices, clinics, hospitals and healthcare facilities nearly everywhere in the USA.

Proprietary Systems

Prior to our developing the proprietary systems that we presently use to perform telephonic triage, CitiPhone Triage reviewed off-the-shelf commercial programs. Our engineering experts found they did not meet the needs for an efficient triage process or meet today's patient needs. To address the challenges MedPhone created a higher technology system.

CitiPhone Triage Client

To meet those challenges, CitiPhone developed CitiPhone Triageclient, which enables our triage team to provide responsive and qualitative triage encounters for your patients. MedPhone Triageclient continually monitors trending call volume by nurse and by state, and alerts our dispatch staff to impending needs for additional nursing support.

On-Call Nurses

On-Call nurses are always available to provide support during spikes in call volume, to insure we maintain call response times. The dispatch team is provided with a full view of all call activity, to insure that calls are responded to in a timely manner and with priority of concern.

Analytics

Our systems can provide all manner of customized reports and analytics to analyze data that is most important to your practice,clinic or hospital. Reports such as ER utilization most often use protocols or call response times that are among the many reports available.

System Back-Up

CitiPhone Triage systems are backed up by a multitude of redundant servers in case of technology failure. On site servers are backed up by cloud servers to insure continuous operation with greater than 99.99% system availability.

Dependability

CitiPhone's supervisory staff is here to answer any questions that you or your callers may have. CitiPhone's expertly trained professional operators are always available to make on-call changes, location adjustments, and account modifications. CitiPhone's technical and engineering staff is on-call around the clock to handle any type of technical emergency. Should any national emergency or disaster strike, CitiPhone's telephone lines, computers, servers and power sources are redundant, eliminating service interruptions. CitiPhone software is proprietary, providing flexibility in designing custom applications. Power is guaranteed through deployment of both short-term and long term solutions. All CitiPhone's computers and servers are equipped with battery backup to bridge temporary losses of power. Long term loss of power from weather emergencies or power grid failures are mitigated by multiple on-site natural gas powered generators, across all of our locations nationwide, insuring all critical systems are up and running through all unexpected events.

Our Services


1 Symptom Evaluation 24/7 Evaluation Patient symptoms via the phone line by specially trained licensed registered nurses
2 Comprehensive Assessment Comprehensive symptom-based assessment using the gold standard Schmitt-Thompson Protocols for medical triage
3 Health Information Key supplementary and preventive health information
4 Customized Data Customized data gathering questions as requested
5 EMR’s Encounter documentation for inclusion in Electronic Medical Records
6 HIPAA Compliant All employees have confidentiality agreements in place. No one outside of the immediate triage and reporting processes have access to any protected client health information.
7 Nationwide CitiPhone has registered nurses in all 50 states.
8 Health Management Software Client-specific information loaded into CitiPhone's Health Management Software platform
9 Toll-Free Number Dedicated toll-free nurse advice line number with customized greeting
10 Competence RNs with an average of 18 years clinical experience are entirely focused on pediatrics and adult care.

WHY CITIPHONE


  • E-Z TO USE. BE UP AND RUNNING WITH IN SECONDS. HASSLE-FREE SET UP.
  • CUSTOM-TAILORED TO SUIT YOUR INDIVIDUAL BUSINESS NEEDS
  • ONLINE ACCOUNT ACCESS. EASY TO SEE WHATS GOING GET REPORTS
  • GIVE YOUR PATIENTS THE BEST CUSTOMER SERVICE EXPERIENCE IN THE BUSINESS
  • IMMEDIATE CALL PICK UP BY AN EXPERIENCED PROFESSIONAL SPECIALIZING IN YOUR FIELD

Why You Need Us


DEDICATED

We add polish, value and quality to your practice brand, working hard to strike the correct tone, terminology, process and technical understanding of your business. Our professionalism translates into your patient satisfaction.

Remarkable Client Service

We boost your practice reputation for service. Our professional team is available 24/7, 365, managing all your practice incoming calls, scheduling appointments, assisting your patients, building patient leads and your practice brand. Even while your staff is off-duty.

Seamless

We'll patch calls to your office or cell phone, take your appointments and access your directory--and most callers won't know the difference.

Experienced

Remarkable client service is impossible without capable employees. We've built our core team from a pool of client-care experts, and we work hard for you.

People-Centric

We believe that strong relationships are the successful spark of a successful medical practice and patient satisfaction. Callers hang up on voice mail, not on people. We'll capture all the after-hours calls you'd otherwise miss.

Why You Need Us

Our dedication, experience, versatility, superior technology and strong rate of return lifts CitiPhone leagues above other virtual receptionist services.

Cost-Effective

CitiPhone is your 24/7 front office. Lower your administrative costs, streamline your time management and increase your profitability. Do it cheaper than an on-site receptionist.

We'll prove it

Extend your brand and enhance your reputation. CitiPhone speaks your language. Give Us a Try